OmniTALK

USA Digital has been an industry leader in business voice and internet services for 25 years, and our OmniTALK is built on our reliable, geo-redundant network with extensive global coverage and the highest quality, most reliable voice services available. With OmniTALK, we help you manage the complexity of business communications and collaboration, so you can focus on your core business objectives.

 

• End-to-End Quality of Service (QoS)*

• Professional Installation and Onboarding

• Improve Business Continuity and Disaster Recovery

• 24/7/365 US-Based Live Support and Network Monitoring

• Competitive Prices

 

Improve Your Hosted Communications Experience

 

• Inbound ACD - Routes calls to contact center agents or specific employees using rules based routing 

• Hunt Groups - Incoming calls to a single phone number are routed to a pre-defined group, distributed to find the next available line 

• Multi-Level Auto Attendant - Connect to extension numbers, voicemail, or outside phone numbers in the dial-by-name directory

• Ring to All Devices - Simultaneously ring to all devices connected to any single number

• Re-Direct Calls to Mobile - Switch seamlessly between office and mobile devices during live calls, for unparalleled mobility 

• Advanced Call Forwarding

• API Integration

• Click to Dial

• Visual Voicemail 

• Online Portal

• CRM Integration

• Conference Calling

• Call Transfers - Blind, Attended, and Live transfer options

• Live Call Transfer between devices

• Team Presence - Route calls based on your team’s availability

• Internal Office Chat

• Hosted Soft Phone 

• Desk Phones Supported

• Mobile App 

• CRM Integration

• Chrome Extension

• Call Recording